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新加坡留学生Assignment Business overview and analysis of ESNAAD

论文价格: 免费 时间:2015-09-11 14:43:26 来源:www.ukassignment.org 作者:留学作业网
ESNAAD是一个主要提供石油和天然气服务的公司,它是中东最大的海上供应基地,已经在设计上满足当前和目标行业未来的需求。基地包含一个码头以供海上运输,如码头装卸服务、船舶操纵、港口服务、材料处理和许多其他的服务。

ESNAAD是阿布扎比国家石油公司的子公司,它提供了石油和天然气工业。作为阿布扎比的石油和天然气的主要提供者,ESNAAD提供了许多优质的产品和服务,主要包括以下三个主要方面:

港口服务:ESNAAD负责了以下核心活动,如材料处理、港口服务、人力/设备租赁物业、维修工程项目、废物管理和其他服务。ESNAAD拥有超过35年的经验,根据国际主要惯例,它在最高质量和最大安全的标准下为世界一流的物流提供了支持。

海上服务:为阿联酋和周边国家的海上石油和天然气工业的需求提供了世界一流的海洋物流的支持服务。

ESNAAD is one of the leading oil and gas services companies that has the largest offshore supply base in the middle east which designed to meet the current and the future needs of target industry. The base contain a jetty, which supply offshore operations, such as wharf services, vessels handling, port services, material handling and many other services .

ESNAAD is a wholly owned subsidiary of ADNOC (Abu Dhabi National Oil Company) which provides support to the oil and gas industry. Being a leading provider to the oil and gas industry in Abu Dhabi, ESNAAD offers a variety of quality products and services in three main areas:

Onshore Services: responsible for ESNAAD's core activities such as material handling, port services, manpower / equipment hire property rental, maintenance and engineering projects, waste management and other services. ESNAAD has over 35 years of proven experience delivering world class logistics support at the highest quality and HSE standards according to international best practice.

Offshore Services: provides world-class marine logistic support services to the needs of the offshore oil and gas industry in the UAE and neighboring countries.

Oilfield Services: provides a range of specialized well services and chemical products to the oil and gas operating companies within the UAE and GCC countries.

With such diversity in products and services, ESNAAD aims to be the leading service provider in the oil and gas industry in the gulf and the Middle East. ESNAAD believes that this can only be achieved by being a recognized world class organization fully committed to their customers and employees.

In most of world class organizations, sustaining commitments to customers is a top priority, however retaining employees and increasing their level of competency is the most important investment for those organizations.

This report will view some of the practices ESNAAD adopted to retain employees and provide professional working environment to fulfill its commitment to the employees. Therefore the report will focus on HR department since it's considered as the key player in this role and flexible working practices was selected to be the subject of this report.

ESNNAD的人力资源——About HR in ESNNAD

视角——Vision:

To be recognized as the "Champion" HR Department in Abu Dhabi through streamlining our major HR&A processes into best industrial & international standards.??
Mission:

We are committed to serve as a strategic partner alongside ESNAAD's Divisions / Departments in supporting the cooperate strategy through the provision of high quality oriented HR&A Services in a professional, caring and consistent manner to attract, develop, empower, motivate and retain a diverse workforce within a supportive and fair work environment while focusing on our stakeholders .
 
关于我在人力资源的角色——About my role in HR

I joined ESNAAD 10 months ago as an office administrator in the HR&A manager's office, few months later I was transferred to Employee Relations to work as an "Employee Relation Assistant" where I started to look after a number of tasks and responsibilities which are explained below:

The basic functions is to process and follow on a variety of employee relation activities especially recruitment, termination, leaves, loans, medical checkup, transfers, casual labor, various non employee payment. In addition, maintain all personnel filling system with relevant data such as letters, employee certificates, qualification details, salary details, other personnel and administrative data.

Updating e-archive filling system accurately and timely with necessary employee's personal data and maintain statistical data for all kind of updates is also another major responsibility of mine.

处理任务——Handling the task

In this assignment I will investigate the flexible working practices in ESNAAD. and I will try to measure the effect of applying the flexible working practice to the employees , management and line managers of ESNAAD company .

工作灵活的定义——Flexible working definition:

A generic term for employment practices that differ from the traditional norm in terms of the hours worked the length of contract, or the place of work. Flexible working practices can be divided into three categories: those that give flexibility in the management of time through flexible working hours program such as flextime or shift work; those that allow employers to adapt to peaks or trough in demand through numerical flexibility regarding the place of work, for example, teleworking.
Flexibility' covers any variation in working hours other than the standard 9.00 am to 5.00 pm working day. The key variants are: flexible working hours; term time working; annual hours; job sharing; voluntary reduced work time; employment breaks; and sabbaticals. These are defined in the glossary of terms.

Advantages of flexibility is recruitment and retention of qualified staff who may not be able to work traditional hours. Equality of opportunity: standard hours often prevent women with caring responsibilities or the disabled from working. Flexible working hours: reduce problems of punctuality and of disciplining staff for late arrival also to reduce one day absenteeism: staff can use flexi-time to deal with minor crises or personal appointments, create a greater sense of responsibility and better time management and to improve efficiency in core times and reduce overtime. Annual hours working: to reduces overall number of hours worked and overtime increases productivity by making it easier to manage seasonal variations in work. Job sharing: job sharers can be more energetic, committed and fresher than full time employees, greater continuity in cases of sickness or leave. Flexible working hours: can encourage people to count the minutes rather than doing the job. Term time working: can be difficult to provide cover for senior staff during holidays.

There are many advantages to flexible working, such as gaining a better work - life balance while still being able to earn a living. Continuing to work while caring will also give you the chance to have social interaction outside of your caring role.

工作和生活的平衡——Work life balance:

Work -life balance is about organizations identifying with their staff to determine how both can benefit from a more imaginative approach to working practices.

Everyone has a range of interest an responsibilities that are separate from their work situation. Staff may have children or other caring responsibilities or want time to pursue other commitments and interests. Helping staff to achieve the best balance between home and work can make a real difference to both individual staff and to the business of the university.

Work life balance is about people having a measure of control over when, where and how they work. It is achieved when an individual's right to fulfilled life inside and outside paid work is accepted and respected as the norm, to the mutual benefit of the individual, business and society.

Flexible working doesn't necessarily mean doing part-time hours. You may be able to work the same number of hours but at times that suit you, for example, weekends or evenings. Or you could opt for compressed hours or home working.

Flexible working can cover a wide range of possibilities, which means that you can plan a way of working that suits you. it may be that starting and finishing work at different times, only working during term time , part -time working or job sharing would be most helpful . You could think about compressed working hours. For example, you work the equivalent of five days hours over four days, giving you an extra day free.

Flexible working hours: can encourage people to count the minutes rather than doing the job Also its allow employees to choose within set limits the times they start and finish work and normally allow them to carry over any excess or deficit in hours beyond the accounting period (usually four weeks) with the option of taking flexi-leave.

Here in ESNAAD company , the flexible working policy goes as the following :

Working pattern should suitable with the requirement of the department.#p#分页标题#e#

The annual leaves for ESNAAD employees contain 36 days a year and it's not include the week end days, (Saturday , Friday ).

No overtime given to the employees during the probation period .

The flexible working opportunities can benefit everyone -employers and their families. Most employee recognize that it makes good business sense to provide flexible working opportunities for their staff .

工作灵活的实际调查——Flexible working practice survey

Please choose the appropriate response for each item :

Are you fully aware of the current flexible working system being operated in ESNAAD?

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Do you think of the system is useful?

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Does the flexible system allow you to perform better in your job?

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Please select the flexible working practices that you use and select what do you think of one of them:

Working Hours.

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Exit pass.

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Exam leave.

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Early Departure (college
or university)

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Maternity leave

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Hajj leave

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Do you think that ESAAD should be changed the flexible working practices?

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Does the flexible system apply on you fairly?

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Do you know employees who abuse the system.

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Does your line manager or your department manager allow you to use the flexible working practices?

Strongly agree
Agree
Partially agree/ disagree
disagree
Strongly disagree

Any comments or suggestions
 
The above chart shows the results of survey done on ESNAAD flexible working practices, around 30 employees were participated in this survey from different Divisions and Departments, such as (Base Operations, HR&A, Finance, IS&T and Business Support). The blue bars in the graph (above the 0 line) show positive indications or agreement, where as the red bar show the negative side or disagreement. The green area at the back illustrates the average satisfaction level of the participants.

From the graph we can notice that the majority of the employees participated in the survey were satisfied from the flexible working practices system applied in ESNAAD and they are aware of the different working practices in the system. More than 85% of the participants believe that the flexible system helps them in their jobs and allows them to enhance their performance and their productivity. The graph shows the also that flexible working hours and exit passes are the most practices used the company.

Although the majority of employees were satisfied from the flexible system, over 40% of them said that ESNAAD should re-consider its flexible working practices system and modify it in order increase the performance of individuals. A very impotent observation that the study shows is that 100% of the employees have no problems in using the flexible system, means that the management level do fully understand the right of every employee in the company to get the benefits of the flexible working system.

工作灵活的优点——Advantages of flexible working :

Overall flexible working practices are considered as a very effective tool to increase employees' level of satisfaction and as a result of that helps retaining them. For example, one clear advantage to flexible work timing is the ability to arrange your workday around personal obligations. For instance, instead of working the traditional 8 a.m. to 4 p.m. shift, you can work from 7 a.m. to 3 p.m. and use the extra hour after work for appointments or other personal matters. According to the Human Resource department, other benefits of a flexible time include increased productivity and satisfaction, and decreased absenteeism, overtime hours and employee turnover.

缺点——Disadvantages :

The downside to a flexible schedule is that the responsibility for time management is more pressing, especially if working from home. Supervisors and other employees are also not around to answer questions or keep you on task. Finding a balance between work and family time can be difficult as well when the office and the home are the same place. When working at the office, but with flexible hours, difficulties can also arise. If arriving earlier than most, it may be hard to stay on task without direction from supervisors or co-workers. While many find that flexible work hours increase productivity, this really depends on personal motivation and the workplace environment.

总结——Conclusion :

The flexible working hours can help organization by provide a very simple way and direct for the employees who is working in ESNAAD company, to feel or to increase satisfaction to the employees by :

Exit pass - with a line manager approval

Keep a line manager ability to be understood of how to make the flexible working effectively.

Permission in and out.

建议——Recommendation :

In my opinion our flexible hours is suitable. We need to create a new network that allow the employees to work at home to reduce the pressure as a part of encourage the flexible work hours.
However, before considering this options , the management should consider the cost of IT for employees to use the network at home .
Above all , the employees will be trust to the company and will be more satisfaction and employee productivity will be increase. That will be enhanced as the company and will be considered as a good company to work.
 
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