留学生课程作业范文：Customer Service & Organisational Effectiveness

留学生课程作业范文-客户服务和组织有效性。本文是一篇留学生课程作业写作范文，主要内容是针对一家位于克莱尔州恩尼斯市奥康奈尔街的穆皇后花店。这个组织是一个花店，有着非常繁忙和竞争的声誉。本篇留学生作业针对这家花店，介绍了这是埃尼斯镇的三家花店之一。其中两个是Mulqueen品牌的一部分，并提到其最大的竞争对手将是同样位于Ennis镇的维多利亚Posy。相比之下，Muqlueen的花店将是两家花店中地位更高、更繁忙的一家。本篇留学生作业通过对这家花店的研究，进一步分析户服务和组织有效性的相关问题，下面就一起来看一下这篇留学生作业范文的具体内容。

1. INTRODUCTION 引言

Mulqueen’s Florist in O’Connell Street, Ennis, Co. Clare. This organisation is a Florist’s with a very busy and competitive reputation. It is one of three Florist’s in the town of Ennis. Two of these are part of the Mulqueen’s brand and its biggest competitor would be Victorian Posy, which is also in Ennis town. In comparison Muqlueen’s Florist would be the more well established and the busier of the two florists.

2. TARGET MARKET 目标市场

Mulqueen’s florists deals with many different customer types. Their general clientele would be Hotels, Weddings, Funerals, Mother’s Day, Valentine’s Day, Interflora (worldwide) and general daily sales from the phone and customers who walk into the store. In comparison Mulqueen’s would be by far the busiest florist in the town of Ennis.

Mulqueen的花店与许多不同类型的顾客打交道。他们的普通客户将是酒店、婚礼、葬礼、母亲节、情人节、Interflora（全球），以及电话和走进商店的顾客的日常销售。相比之下，Mulqueen’s将是恩尼斯镇迄今为止最繁忙的花店。

3. ORGANISATION’S PRESENTATION

Mulqueen’s Florist’s is a well-advertised shop. Below is a list of how they advertise:Mulqueen的花店是一家广告很好的商店。以下是他们如何做广告的列表：

Van with the Mulqueen’s logo 带有Mulqueen标志的面包车

Business Cards (appendix 1) 名片

Mulqueen’s flowers web site 鲜花网站

Interflora web page for ordering worldwide 全球订购网页

Facebook page

Often gives local sponsorship 经常提供当地赞助

They have a strong reputation through word of mouth as been one of the busiest and best florists in Clare and I feel their reputation exceeds them.

他们是克莱尔最繁忙、最好的花店之一，口碑很好，我觉得他们的名声超过了他们。

Mulqueen’s runs two premises in the town within closes proximity of each other. On entry to the main shop in O’Connell Street the first thing that hits you is all the flowers. On closer inspection you will find it could do with a revamp as some of the shelves are quite old and in need of replacing. The shop space is quiet small for the turnover of people it may bring for peak times such as Christmas, Valentine’s day and Mother’s day. The premises in their second shop in Carmody Street is much bigger and there is more space to move around, all fixtures and fittings in this premises look much better maintained.

本篇留学生作业体操Mulqueen’s在镇上经营着两家公司，两家公司相距很近。一进入奥街的主要商店，首先映入眼帘的就是所有的鲜花。仔细检查，你会发现它可能需要改造，因为有些货架很旧，需要更换。对于圣诞节、情人节和母亲节等高峰时段可能带来的人员流动来说，商店空间很小。他们在卡莫迪街的第二家商店的经营场所要大得多，有更多的活动空间，这家商店的所有固定装置和配件看起来都维护得更好。

The organisation offers many ranges of flowers from weddings (appendix 2) to presents. In general items you pick from the business web page are done exactly as per the web page. Prices are marked at a competitive rate.

该组织提供各种各样的鲜花，从婚礼到礼物。通常情况下，您从商业网页中选择的项目完全按照网页进行。价格是以有竞争力的价格标价的。

It is a well-run busy shop and employees appear very friendly and approachable and are quick to try and assist you. The telephone manner of the staff is very friendly and efficient. The management of this organisation appears to run a good business.

The employees appear business/casual dressed and some wear aprons. You are dealing with flowers and water in a cold environment so it’s important to dress warmly and comfortably, but staff appear to be turned out well.

这是一家经营良好、繁忙的商店，员工看起来非常友好、平易近人，很快就会尝试帮助您。工作人员的电话方式非常友好和高效。这个组织的管理层似乎经营得很好。

员工们穿着商务装/休闲装，有些人还穿着围裙。你在寒冷的环境中处理鲜花和水，所以穿着温暖舒适很重要，但工作人员似乎表现得很好。

4. POTENTIAL POSITIVE AND POTENTIAL NEGATIVE 潜在的正负面

The potential positive impact the advertising has is the potential to draw in new clients and keep existing clients up to date with new offers etc. A potential negative this can have is that when a customer orders an item on line, when the see the product they sometimes feel it’s not true to size or doesn’t contain as much flowers as they expected.

广告的潜在积极影响是有可能吸引新客户，让现有客户了解最新优惠等。这可能带来的潜在负面影响是，当客户在线订购商品时，当他们看到产品时，有时会觉得它的尺寸不符合要求，或者没有像他们预期的那么多鲜花。

5 CATERING FOR DISABILITY AND DIVERSITY  照顾残疾和多样性

It does not cater for disability due to the location and lay out of the shop, the entrance is too narrow and there is no public toilet for customers to use. This organisation doesn’t discriminate against anyone due to age, physical abilities, sexual orientation, religious beliefs, social economic status, political beliefs or other ideologies

由于商店的位置和布局，入口太窄，而且没有供顾客使用的公共厕所，所以它不适合残疾人。该组织不因年龄、身体能力、性取向、宗教信仰、社会经济地位、政治信仰或其他意识形态而歧视任何人

1. INTRODUCTION 简介

Dr Mary O’Brien, Roslevan Medical Centre, Unit 4, Roslevan Shopping Centre, Roslevan, Ennis, Co Clare. This is a well reputable doctor’s surgery in Ennis however, it is well organised and not overly busy with patient’s, leading to long waits on appointment. There is many doctor’s surgeries’ in Ennis so competition is high, but this surgery stands tall in the market place.

Mary O'Brien医生，Roslevan医疗中心，第四单元，RoslevanShoppingCentre，Ennis，Co Clare。这是恩尼斯一家声誉良好的医生手术，但它组织良好，不会过于忙于患者的手术，导致预约等待时间过长。埃尼斯有很多医生的手术，所以竞争很激烈，但这种手术在市场上很受欢迎。

2. TARGET MARKET 目标市场

The target market is the general population in the Roslevan area, ranging in age and sex. It is an organisation which meets the basic needs of its client’s by offering basic G.P health care. It offers a comfortable setting with minimal waiting once an appointment has been attained

目标市场是罗斯莱万地区的普通人群，年龄和性别各不相同。它是一个通过提供基本的G.P医疗保健来满足客户基本需求的组织。它提供了一个舒适的环境，一旦预约，等待时间最少

3. ORGANISATION PRESENTATION 组织介绍

I have not seen any advertisement for this organisation. I heard of this doctor’s surgery through word of mouth from a family member who had a good experience at this surgery.

我没有看到这个组织的任何广告。我通过一位在这项手术方面有着良好经验的家庭成员的口口相传听说了这位医生的手术。

The building is quite new and well presented. There is a double door for entrance which leads into a large reception area with a lot of space, the receptionist desk it the first thing you meet. Leading off this to the left is a nice and clean waiting area which seats roughly 10 people. There is a seating area out in reception if this area becomes full. Everything appears very clean and new.

这座建筑很新，装修得很好。入口有一扇双开门，通向一个空间很大的接待区，接待台是你第一个见到的地方。左边是一个干净整洁的等候区，可容纳大约10人。如果接待处的座位区已经满了，这里还有一个座位区。一切看起来都很干净和新鲜。

This G. P’s office offers a wide range of medical services including, general check-up, blood tests, information on medicine (appendix 3) smear checks (appendix 4), prescriptions, and referrals. This G. P’s rates are on the average scale in comparison to other local G.P offices. The quality of care you receive based on my experience and some family members is excellent and I feel all your medical needs are met and there is excellent post appointment care.

There appears to be great interaction between the receptionist and patients when you first enter the premises, they are always very courteous and friendly including over the telephone. The G.P herself appears to interact in a professional and friendly manner with her receptionist.

该G.P办公室提供广泛的医疗服务，包括全身检查、血液检查、药物信息、涂片检查、处方和转诊。与其他地方政府办公室相比，该政府办公室的费率处于平均水平。根据我和一些家庭成员的经验，你得到的护理质量非常好，我觉得你的所有医疗需求都得到了满足，预约后的护理也很好。

The receptionist and G.P are both always dressed very professional in dressy casual outfits and always look tidy and well kept. Giving off a very professional feel.

当你第一次进入医院时，接待员和病人之间似乎有很好的互动，他们总是非常礼貌和友好，包括通过电话。G.P本人似乎以专业友好的方式与接待员互动。

接待员和G.P都穿着非常专业的休闲装，看起来总是很整洁。给人一种非常专业的感觉。

4. POTENTIAL POSITIVE AND POTENTIAL NEGATIVE 潜在的正负面

A potential positive on this is that people are hearing about this practice and looking to transfer to it based on what they are hearing from other people. The most common way a place gets a reputation is from what they hear from word of mouth. To date no negatives noted.

这方面的一个潜在积极因素是，人们正在听说这种做法，并希望根据从其他人那里听到的情况转移到这种做法。一个地方获得声誉的最常见方式是他们从口碑中听到的。迄今为止，未发现底片。

5. CATERING FOR DISABILITY AND DIVERSITY 照顾残疾和多样性

This organisation caters well for disabilities and wheelchair accessible patients. There is a public car park right outside with some spaces allocated for disability. On entry to the premises there is double doors which both can be opened to allow a wheelchair to pass through. The reception area has a wide open space with plenty of room to allow access. There is also wheelchair accessible toilets. This organisation doesn’t discriminate against anyone due to age, physical abilities, sexual orientation, religious beliefs, social economic status, political beliefs or other ideologies.

该组织为残疾人和无障碍轮椅患者提供了良好的服务。外面有一个公共停车场，为残疾人分配了一些车位。进入该场所时，有两扇双开门，都可以打开，让轮椅通过。接待区有一个宽阔的开放空间，有足够的空间可以进入。还有无障碍轮椅厕所。该组织不因年龄、体能、性取向、宗教信仰、社会经济地位、政治信仰或其他意识形态而歧视任何人。本站提供各国各专业留学生作业范文，以及留学生作业写作辅导，如有需要可咨询本平台。